Help Center
Troubleshooting
App Performance Issues
Tips for resolving slow loading, crashes, or other performance problems.
Quick checks
Most performance issues are caused by low device storage, an outdated app version, or a temporary operating system issue.
- 1 Update VeraLocker to the latest available version.
- 2 Restart your device.
- 3 Confirm your device has available storage.
- 4 Close unused apps and open VeraLocker again.
Large attachments
Many high-resolution photos, scans, and files can make item screens heavier. If one item is slow, review its attachments and remove duplicates or unnecessary files.
When to contact support
If the app repeatedly crashes or a specific screen will not open, contact support with your device model, operating system version, app version, and the action that triggers the issue.